• Language
    • GERMAN
    • FRENCH

Get your own Little Black Book.

Build your own personal news stream. Discover the latest work created that interests you, share your favourite stories and follow your favourite people and companies

Already have an account?


Confusion Leads to Confidence in Confused.com’s Dream-like Campaign

‘Worlds of Confusion’ from Karmarama encourages consumers to face their confusions to resolve some of life’s little mysteries

Confusion Leads to Confidence in Confused.com’s Dream-like Campaign

Confused.com is helping consumers resolve some of life’s common confusions in a new campaign by Karmarama, part of Accenture Interactive. 

“Worlds of Confusion” builds on Confused.com’s successful confusion-to-clarity brand platform and shows how when you face your confusion you end up gaining a sense of confidence.

With a surreal, dream-like quality, a series of films ventures inside the minds of people as they consider conundrums like whether to use ‘affect’ or ‘effect’, or the differences between alligators and crocodiles. In each execution, once they face their confusion, they end up finding clarity. Each film features the iconic blue classic Mercedes and viewers should also keep an eye out for the very first appearance of a guitarist giving visual life to the famous Confused.com riff, taken from the Link Wray track ‘Rumble’.

The films were produced by MJZ and directed by Nicolai Fuglsig, who was behind the legendary Sony Bravia ‘Balls’ film.

Karmarama, part of Accenture Interactive, devised ‘Worlds of Confusion’ following a brief to build on the success of the existing confusion-to-clarity brand platform. The creative, which focuses on both the overall brand and the savings Confused.com can deliver on car insurance, was developed around insights into how humans make decisions. It highlights the fact that confusion can play a valuable role in life if it is faced and worked through, eventually leading to clarity, with Confused.com on hand to help.

Since Karmarama introduced ‘Confusion to Clarity’ in 2018, Confused.com has seen a substantial increase in spontaneous awareness, also taking second place in the total share of the car insurance comparison market, up from fourth.

Samuel Day, chief marketing officer at Confused.com, said: “Life is full of everyday confusions, and we wanted to take these potential challenges and position them as a force for good, showing that there can be value in questioning things. It’s what Confused.com prides itself in doing, day in, day out. We want people to be confident when it comes to resolving common confusions and celebrate the feel-good factor of overcoming everyday challenges.”

Nik Studzinski, chief creative officer at Karmarama, part of Accenture Interactive, said: “Confusion. It affects us all (or should that be effects?). Our latest campaign for Confused.com is a glimpse into the journey we all go on when we find ourselves a little confused and the feeling of clarity that often follows when you find the answer (no, it’s definitely affects).”

The campaign launches on TV on 6th September, and also includes cinema, radio, digital and social activity, which will roll out over the coming months in the UK.

Featured Companies: 750mph , Final Cut London

Sign up to our newsletters and stay up to date with the best work and breaking ad news from around the world.

Client: Confused.com

CMO: Samuel Day

Head of Advertising: Maria Howell-Jones

Advertising Assistant: Matthew Davies


Agency: Karmarama, part of Accenture Interactive

Creative Director: Robert Amstell, Matthew Lancod

Creative: Paul Crump, Vicki Murfitt

Chief Creative Officer: Nik Studzinski

Chief Client Officer: James Denton-Clark

Business Lead: Eilidh McGregor

Account Director: Ollie Greenwood

Account Manager: Emily Lupton

Head of Broadcast Production: Rebecca Hunter

Agency Senior TV Producer: Ben Honour

Agency TV Producer: Georgia Middleton

Agency Creative Producer: Cassy Bhairo

Senior Planner: Dan Cameron

Designer: Joel Brunn


Director/Production Co: Nicolai Fuglsig/MJZ

Producer: Tim Wild

Editor: Rick Russell/Final Cut

Post Production: nineteentwenty

Creative Director: Bill McNamara

3D VFX Supervisor: Chris King

3D Team: Ben Thomas, Ben Revens, Adam White, Angel Das, Ivan Tomovic, Marcelo Sousa

DMP & Environment Artist: Emilis Baltrusaitis

2D VFX Supervisor: Rod Norman

2D Team: Claire Larkin, Peter Phillips, Yanru Yin, Jessica Hayes, Jamie Stitson, James Russell, Humayun Mirza, David Thomas

Colourist: Kai Van Beers

Post Producer: Paul Branch

Production Assistant: Robyn Borrageiro

Sound Design: 750mph

DoP: Mátyás Erdély

Category: Finance , Price Comparison